Ref. : Q004

QUALITY MANAGEMENT

The objectives

  • Understand, learn to interpret and implement the requirements of the ISO 9001 standard
  • Know how to get involved in a management system similar to ISO 9001
  • Achieve and maintain your company’s certification

Target audience

  • Business leaders
  • Anyone involved in the implementation of a management system
  • Anyone interested

Prerequisites

  • No prerequisites needed

Program

  • History and principles of quality management
  • Certification (definition, goals, evaluation)
  • The organization’s context
  • Management Responsibility
  • Management system planning
  • Process approach
  • Support activities
  • Carrying out operational activities
  • Evaluation of performances
  • Continuous improvement

Teaching ressources

  • Presentations
  • Workshops
  • Exercises
  • Interactions & discussions
  • Video materials
  • Technical files provided to each trainee
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