Ref. : Q011

The objectives

  • Understand and familiarize with the requirements of the ISO 9001 standard
  • Identify resources and levers to build an appropriate quality management system

Target audience

  • Anyone willing to engage in a quality approach

Prerequisites

  • No prerequisites needed

Program

  • Analysis of the organization's quality context
  • Vocabulary, concepts and quality key principles
  • The ISO 9001 version 2015 standard
  • Workshops :
  • The process approach
  • Analysis of risks and opportunities
  • External service providers
  • Planning
  • Driving performance and improvement

Teaching ressources

  • Presentations
  • Workshops
  • Exercises
  • Interactions & discussions
  • Video materials
  • Technical files provided to each trainee
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