Ref. : Q013

METHODOLOGICAL APPROACH

The objectives

  • Define and practice building indicators and dashboards
  • Assess the performance level of processes and their level of compliance to the quality standards requirements
  • Measure and monitor process evolution
  • Communicate results and process indicators and dashboards

Target audience

  • Anyone willing to engage in a quality approach

Prerequisites

  • No prerequisites needed

Program

  • Build and implement indicators and dashboards:
  • Define and characterize relevant indicators:
  • The types of indicators
  • The characteristics of indicators
  • The indicators design method
  • Definition, essential characteristics and construction of dashboards
  • Modeling, form and operation of the dashboard
  • Monitor and use indicators and dashboards:
  • Coherence between strategy, policy and measurement system
  • A mechanism to analyze the organization and foster dialogue
  • Trend analysis, periodic review, performance and improvement management

Teaching ressources

  • Presentations
  • Workshops
  • Exercises
  • Interactions & discussions
  • Video materials
  • Technical files provided to each trainee
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