1. Application of the general terms and conditions
QMP Management is a consulting firm based in Marrakech (297 rue principale, Sidi Ghanem industrial district, Morocco), Dakar (Golf Sud 9 C, Senegal), and Bas en Basset (Haute-Loire, France). QMP Management provides consulting, expertise, and training services in the field of quality management, measurement, and projects. These general terms and conditions of sale apply to all services provided by QMP Management. Any order placed by the customer implies acceptance of these general terms and conditions of sale. In response to a request for services, QMP Management will send a technical and financial proposal which constitutes the specific conditions modifying or supplementing these terms and conditions. These terms and conditions are governed, depending on the place of performance of the service, either by Moroccan law or by Senegalese law.

2. Confidentiality
QMP Management undertakes to preserve the confidentiality of information relating to the work entrusted to it. We prohibit the disclosure of any information to third parties without the prior consent of the client, unless such information is already in the public domain, was already known to QMP Management, is regularly obtained from other sources, or its disclosure is required by an authority in the context of administrative or judicial proceedings or an assessment by a third party.
QMP Management implements all necessary technical and organizational measures to ensure the protection of the client's confidential data.

3. Copyright and intellectual property
QMP Management's technical and educational materials are licensed under Creative Commons CC BY-NC-SA. They may be copied and distributed for non-commercial purposes, with attribution to the author and sharing under the same conditions.

4. Order
All requests for services must be made in writing, dated, and include a precise description of the service, as well as the name and title of the signatory. All orders placed with QMP Management imply the client's acceptance of these terms and conditions.
If necessary, QMP Management will acknowledge receipt of the order to confirm its definitive acceptance of the terms and conditions contained therein and to set the provisional schedule for the work.
QMP Management may refuse to provide a service if it considers that the purpose of the service is contrary to its missions or values.

5. Financial terms
Invoices are payable according to the terms and deadlines specified in the offer or contract.
In Morocco, in accordance with Law No. 49-15 on payment deadlines, the contractual deadline agreed between the parties may not exceed 120 days from the date of issue of the invoice. In the absence of any specific mention, the maximum legal period is 60 days.
In Senegal, according to the principles of the Civil and Commercial Obligations Code and OHADA, payment terms are those expressly agreed between the parties or, failing that, must be reasonable.
Any delay in payment shall automatically and without prior notice result in the application of late payment penalties of 1% per month, calculated pro rata temporis. QMP Management reserves the right to suspend services until full payment has been received.

6. Turnaround time
The turnaround times for services are indicated as estimates in the quote and are subject to change depending on the complexity of the request, specific conditions, and resource availability. QMP Management will endeavor to meet the agreed deadlines, but cannot be held responsible for any delays caused by unforeseen circumstances or events beyond its control. (See 16. Force majeure)
In the event of a substantial change in the terms of the order or additional requests from the client, the deadlines for performance may be revised. QMP Management will inform the client of any change in the estimated deadline as soon as possible.

7. Modification of the order
Any modification to the initial order concerning the nature, scope, or specifications of the services must be made in writing by the customer and accepted by QMP Management. The modification request must be sent as soon as possible to allow QMP Management to make the necessary adjustments.
Any additional work agreed upon by mutual consent or deemed necessary during the course of the project will be subject to a price revision and an adjusted deadline.

8. Cancellation and refunds
QMP Management will only offer refunds in certain circumstances, including the following: double payment, service not provided, or duly justified dissatisfaction. All refund requests must be made within 30 days. The customer must provide all necessary evidence to support their request.
QMP Management reserves the right to refuse the refund request if the evidence provided is deemed insufficient.

9. Withdrawal
When placing an order, the customer has 14 days to exercise their right of withdrawal without giving any reason, starting from the day on which the customer received the general terms and conditions of sale.
The request for withdrawal must be made in writing and include the following personal information: Last name, First name, telephone number, and email address.
This 14-day right of withdrawal is only applicable when the customer is an individual, under the conditions provided for by local regulations. It does not apply to services ordered in the context of a professional activity.

10. Service involving on-site intervention
The customer undertakes to provide QMP Management with access to the premises where the service is to be performed, to samples or equipment, and to all technical documentation necessary for the performance of the service. It is the customer's responsibility to take all administrative and security measures relating to access and conditions for QMP Management's intervention on the customer's site.

11. Training services
In accordance with our quality approach based on ISO 29993, QMP Management is committed to issuing training completion certificates only to participants who have completed the skills acquisition assessment questionnaire.

12. Communication and use of service results
The results of the services provided by QMP Management give rise to the creation of documents bearing the QMP Management letterhead in the client's name and in French, unless otherwise specified in the quote.
The documents are sent to the client electronically via QMP Management's email system in PDF format to an address provided by the client.
QMP Management keeps an original document consisting of an authenticated copy of the document sent, which is the only document that is legally binding in the event of a dispute. If the client wishes to receive the document in another format or language, they must make an express request, and this additional service will be invoiced separately.

13. Billing and payment
The invoice is payable by check or bank transfer to QMP Management. In the event of non-payment, services will be suspended and deadlines will become null and void. International payments are the responsibility of the customer, including transfer fees. Local taxes, duties, or charges are the responsibility of the customer.

14. Liability
QMP Management shall not be liable for any loss of profits, revenue, or data, whether direct or indirect. In any event, QMP Management's liability shall be limited to the total amount paid by the customer for the service in question.

15. Force majeure
QMP Management shall not be held liable for any delays or failure to perform its obligations in the event of force majeure, defined as any external, unforeseeable, and unavoidable event beyond its control that renders performance of the contract impossible. In such cases, QMP Management's obligations shall be suspended for the duration of the force majeure event.
The following are considered cases of force majeure in the countries of operation: natural disasters, strikes, pandemics, major social conflicts, administrative or political decisions restricting movement or economic activities.

16. Conflict resolution
In the event of a dispute relating to the interpretation or execution of these general terms and conditions, the parties agree to resort to mediation before taking any legal action. Mediation will be conducted by an accredited mediator chosen by mutual agreement between the parties.
If mediation fails, the dispute shall be submitted to the courts of the place where the service was mainly performed or, failing that, to the courts of the administrative headquarters that issued the corresponding invoice.

17. Complaint
Any complaints or suggestions can be sent to: [email protected].
The complaint handling process can be provided upon request at the same email address.

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