E-learning: ISO/IEC 17025 STANDARD: 2017

Ref. : Q002E

Key Requirements and Lessons Learned from Laboratory Assessments

The objectives

Understand, learn to interpret and implement the requirements of the ISO/IEC 17025 standard
Know how to get involved in a quality system similar to ISO/IEC 17025
Achieve, maintain and extend your laboratory’s certification

Target audience

Personnel working in accredited calibration or testing laboratories or having an accreditation project
Laboratory managers, quality managers and technical staff
Technical and/or quality auditors
Anyone interested

Prerequisites

Knowledge of ISO/IEC 17025 version 2005 is preferable but not mandatory

Program

MODULE 1 – FUNDAMENTAL PRINCIPLES AND ORGANIZATIONAL REQUIREMENTS
• Principles of Quality Management and Accreditation
• Updates and Developments in ISO/IEC 17025
• Impartiality, Confidentiality, and Structural Requirements
• Personnel Competence and Control of Environmental Conditions
MODULE 2 – EQUIPMENT MANAGEMENT AND METROLOGY
• Equipment Management and Control
• Metrological Traceability
• Measurement Uncertainty
• Contribution of Metrology to the Reliability of Results
MODULE 3 – CONTROL OF LABORATORY ACTIVITIES
• Review of Requests and Control of Externally Provided Services
• Selection, Validation, and Verification of Methods
• Sampling and Handling of Test or Calibration Items
• Assuring the Validity of Results and Test Reports
• Data Management and Information Systems
MODULE 4 – RISK-BASED APPROACH AND MANAGEMENT SYSTEM PERFORMANCE
• Risks and Opportunities
• Documentation and Control of Records
• Complaints, Nonconforming Work, and Corrective Actions
• Internal Audits and Management Review
• Customer Satisfaction, Continual Improvement, and Performance Monitoring

Teaching ressources

Presentations
Workshops
Exercises
Interactions & discussions
Video materials